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REVISION A
12
JUNE 2008
6.
How to Contact Us
6.1
Customer Support
Thank you
for c
hoosing a
T
hinklogical product for your application. We appreciate your business and
are interested in helping yo
u successfully use our product.
Thinklogical is here to help you.
Thinklogical is an engineering company; you receive the information you
require from the key engineer.
We believe
that the first line of support is the design engineer that developed the product.
Therefore,
your questions will be handled promptly by an engineer.
To contact
Thinklogical
, use the following telephone numbers
and internet
-
based methods.
6.1.1
Website
Check out our website for current product offerings, support information and general information about
all of the
products
we offer.
Our internet website offers product information on all current systems, including te
chnical specification
sheets and installation guides (for viewing online or for download), product diagrams showing physical
connections and oth
er information you might need.
Internet: www.thinklogical.com
*NOTE:
Most online documents are stored as Adob
e Acrobat “PDF” files. If you do not have the Adobe
Acrobat reade
r needed to view PDF files,
visit www.adobe.com for a download.
6.1.2
Email
Thinklogical is staffed Monday through Friday from 8:30am
to 5:0
0pm, Eastern Time Zone. We will try to
respond to your
email inquiries promptly, use the following email addresses for your different needs:
i
nfo@thinklogical.com
Information on
T
hinklogical and our products.
sales@thinklogical.com
Sales Department
-
orders, questions or issues.
support@thinklogical.co
m
Product support, technical issues or questions, product
repairs and request for Return Authorization.
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